ERP AI chatbot to boost your business

It’s hard to list the many tools you use to manage corporate resources. Imagine a single platform that handles all those functions smoothly. It's an ERP system. The ERP platform market will reach $49.38 billion by 2023, per Statista. What if we told you you could boost this amazing tool? Enter ERP AI chatbot - which was once a luxury is now a need. Find the reason for the hype of this tool in Axalize’s article.

What's an ERP AI chatbot?

An ERP AI chatbot employs Natural Language Processing (NLP) to communicate with users. It aids and automates ERP tasks.

An example will illustrate. Imagine being an e-commerce company. Someone in marketing wants to know your advertising budget last month. Log into ERP and ask the AI chatbot, ''What was our advertising expenditure last month?'' 

The chatbot will use NLP to interpret the inquiry, process ERP data, and respond appropriately. Imagine having a virtual assistant for all your ERP needs. Searching your ERP software for relevant data no longer takes hours. Now, AI chatbots may retrieve, produce, and test data, analyze reports, and make recommendations.

How to Integrate ERP AI Chatbots?

Successful ERP chatbot adoption boosts business efficiency. Companies value data integrity and security, and this arrangement makes user engagement fast. Chatbots in ERP systems need data to work. AI hallucinations may result from inaccurate or inadequate data.

Integrating your AI chatbot involves these steps:

• Assess Business Needs: Determine ERP chatbot queries and automation procedures.
• Select a Chatbot Platform: Pick one that works with your ERP and fits business demands, such Dialogflow or Microsoft bot framework.
• Plan Integration: Plan chatbot-ERP data flow and security.
• Chatbot development and training: Customize and train the chatbot with historical data for successful responses.
• Try and Deploy: Run controlled tests and make adjustments before deployment.
• Track and update: Review chatbot performance and user comments regularly to improve.
• Train Your Team: Employees should learn the chatbot's strengths and limits.

Why Use AI Chatbots in ERP?

Cost-cutting

ERP chatbots boost profits and cut costs by:

• Increased Revenue: ERP chatbots improve upselling and cross-selling with personalized advice.
• Efficiency: Simplify ERP system operations like approval workflows to cut costs.
• Data-Driven Decisions: Real-time business insights enable faster, revenue-generating decisions.
• Customer Retention: Fast replies boost repeat business and loyalty. This is cheaper than customer acquisition.

Faster, Better Decisions

The AI chatbot gives quick answers, unlike the search feature, which requires reading results and making decisions. Want a list of your past-year vendors? Talk to the chatbot. Know how many things you sold in a region? Talk to the chatbot. It will provide the result right away without any waiting.

Fast data access speeds up the decision-making process. Plus, you can receive everything in one click. That enables informed decision-making on the run. 

Mobility and Convenience

You can use an ERP AI chatbot on your phone. Your ERP system can be accessed without a desktop or laptop. The chatbot lets you handle and monitor business activities remotely. 

Smooth System Integration

AI chatbots can interface with new and old ERP systems. It enhances business process management rather than replacing it.

Integrating the Chatbot into ERP Modules like finances, HR, and marketing ensures a consistent and efficient operation with ERP infrastructure.

Effective Problem-Solving 

ERP AI chatbots help solve problems: 

• Troubleshooting: Ask the chatbot in your ERP systems for real-time technical support. Based on past data, the chatbot can suggest solutions for more complex issues. 
• FAQs: Your inquiry will be answered by the chatbot. Quite straightforward.

Automation of processes

AI-powered ERP systems automate monotonous processes like: 

• Workflows for approval
• Data entry 
• Report creation 
• Better Customer Experience

AI chatbots improve at answering client questions and solving problems quickly. Fortunately, customers don't mind. 69% are ready to talk to a bot for small concerns due to its conversational interface.

Your customer support team can use chatbots to tackle high-volume repetitive activities, freeing up time for complicated issues and individualized care. 

ERP AI Chatbot System Use Cases 

Retail

A retail ERP chatbot can: 

• Manage Inventory: Real-time inventory tracking helps you decide when to resupply shelves. You can automate reordering. 
• Processing Orders: AI chatbots automate order entry and payment processing. 
• Personalize Shopping: The chatbot may recommend products in real time depending on user preferences and purchases.

Manufacturing

Manufacturing companies can employ AI-backed ERP systems for: 

• Product scheduling and planning 
• Quality control 
• Monitor equipment 
• Management of inventory

‍Finance

Automation with ERP AI chatbots helps finance companies control expenses. 

• Expense classification 
• Catching receipts 
• Submission of expense report 
• Processing and paying invoices 
• Current expense approval status 
• Timelines for reimbursement 

Performance, income, and budget variation reports can be generated by advanced chatbots. They also spot financial discrepancies. 

ERP for Supply Chain Management 

Companies may improve supply chain efficiency and resilience by using AI chatbots. AI chatbots improve supply chain management by solving basic jobs like demand forecasting.

• Supplier Relations
• Transport and Logistics Optimization
• Optimizing Inventory
• Manage Risk
• Checking compliance

Healthcare

In the healthcare industry, ERP chatbots offer significant promise. They may: 

• Provide Patient Support: They can schedule appointments, remind patients, and provide recommendations based on medical history and symptoms. 
• Electronic Health Records (EHR) Management: The chatbot helps healthcare practitioners access information in EHRs without manually searching. 
• AI chatbots can monitor medical inventories and automate replenishment to avoid stockouts, just like in retail. 
• Staff Onboarding: AI chatbots provide training materials, answer FAQs, and track progress.

Selecting the best ERP AI Chatbot for Your Business

Your organization needs to consider several considerations while picking an ERP AI chatbot. Go at them individually. 

Determine Business Needs

Why use an ERP chatbot? Needs may be administrative, financial, or operational. Determine what chores the chatbot should automate. Check chatbots for those features. This reduces manual labor and creates workflows.

Assess AI and NLP

It may not be the proper chatbot to help patients plan appointments if it can only answer queries. Select a chatbot with the right AI. 

ERP System Integration

Will the AI chatbot work with your ERP? It should be ideal. Remember to ask this question when interviewing chatbot providers.

Maintain Data Privacy and Security

User privacy is crucial, especially in healthcare, where HIPAA compliance is required. 

Ask the chatbot provider about sensitive data security and privacy. Ask about their security breach crisis management plan.

Find customization options

Without designing a chatbot from the start, you'll require some customization to meet your demands. The chatbot you choose should be customizable. 

>> You may be concerned about Applications of AI In Entertainment For 2024

Use ERP Chatbots for Customer Service

You're ready to use a chatbot after choosing one. Check out how you can utilize it to give great customer service. 

Side note: 58% of customers utilize chatbots for simple requests, therefore you're helping them. 

Customized Support

Personalization is one way ERP AI chatbots can help customers. The chatbot provides all customer information. 

Customer H wants to know about your deal. How can you optimize their experience? Use the chatbot. 

Customer service agents can ask chatbots things like: How often do customers shop with us? 

• From which category do they shop most? 
• Their average order value? 
• Has anyone reviewed? If yes, why? 

With this information, the support staff can tailor help to the consumer, improving the experience.

Order Tracking and Status Updates

The human tracking of orders takes hours, but an ERP AI chatbot can handle it. No need to find an order number. The chatbot will tell you where Order #12345 is in shipping. 

You may then give customers this information without having to search. Customers like it fast. 

Instant Problem-Solving

According to Intercom's 2023 customer service research, 77% of corporate leaders want to increase investment in knowledge bases, FAQs, and other self-help channels for real-time problem-solving. 

For what reason? Customers can solve issues in real-time via self-service. No need to wait for a support agent to ''get back''. Customer support agents need time to resolve requests because they lack real-time information. Customers dislike that. 33% despise waiting on hold and 33% dislike talking to multiple support reports. 

ERP chatbots help support reps find info faster. They may not need to search. They can respond to consumers and address issues faster with the chatbot. 

Last thoughts

Effectively leverage the capabilities of your enterprise resource planning (ERP) system by skillfully integrating AI chatbots supplied by Axalize. Through the strategic utilization of cutting-edge technology, organizations can optimize their processes, enhance consumer engagements, and establish a solid foundation for long-term prosperity in the dynamic marketplace of the present day. Brought to you by Axalize, a dependable service provider, customized solutions will be implemented to cater to your distinct requirements. This will enable you to enhance operational effectiveness, stimulate expansion, and successfully accomplish your business goals with assurance.